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1. Service Agreement

By subscribing to the internet services provided by Greglink Internet Solutions, the subscriber agrees to comply with the policies, billing terms, and service conditions stated in this agreement. These terms apply to all customers upon installation and activation of service.

2. Billing Cycle and Due Date

The installation date shall serve as the official billing date and due date of the subscriber every month.

Example: If the service was installed on March 10, the due date will always be every 10th day of the month.

Greglink Internet Solutions implements a strict fixed billing cycle, therefore:

Due dates cannot be moved, changed, or adjusted.
The billing schedule remains constant for the duration of the subscription.

3. Payment Terms

Subscribers must settle their monthly service fee on or before the due date indicated in their billing statement.
Payments may be made through the official payment channels provided by Greglink Internet Solutions.
Failure to settle the account on time will result in penalties described in this agreement.

4. Grace Period Policy

A maximum grace period of five (5) calendar days is allowed after the due date.

If payment is not received within this period:

The account will be automatically subject to service suspension or disconnection.
Suspension may occur without further notice.

5. Service Disconnection and Billing Continuation

If a subscriber fails to settle the outstanding balance after the grace period:

The internet service will be temporarily disconnected.
The billing cycle will continue regardless of service interruption.
Charges during the disconnection period are non-prorated and remain payable.

Note: Days without internet service due to non-payment will still be included in the next billing statement.

6. Router and Equipment Policy

The router and other network equipment installed at the subscriber's premises remain the property of Greglink Internet Solutions.
The router is provided under a free rental arrangement and is not included in the installation fee.
The installation fee covers only: Installation labor, Materials, Configuration, and Initial setup.

7. Equipment Retrieval Policy

If the subscriber's account remains disconnected for more than thirty (30) days, Greglink Internet Solutions reserves the right to retrieve its equipment.

A Greglink lineman or authorized representative will visit the premises to recover the router and other network devices provided for the service.
Subscribers agree to allow access for equipment retrieval when service has been inactive for the specified period.

8. Reconnection Policy

To restore internet service after disconnection, the subscriber must:

Pay the full outstanding balance
Pay any applicable reconnection fees, if required

Service restoration will be scheduled once payment has been confirmed.

9. Subscriber Responsibilities

Subscribers agree to:

Pay monthly bills on time
Protect the router and equipment from damage or loss
Avoid tampering with network cables or devices
Use the internet service for lawful purposes only

Warning: Any intentional damage or loss of equipment may result in replacement charges.

10. Service Interruption

Greglink Internet Solutions will make reasonable efforts to maintain stable service. However, temporary interruptions may occur due to:

Power outages
Network maintenance
Weather disturbances
Technical issues beyond control

Such interruptions do not automatically qualify for billing adjustments unless approved by management.

11. Policy Changes

Greglink Internet Solutions reserves the right to modify or update these policies when necessary. Subscribers will be informed of significant changes through official communication channels.

12. Acceptance of Terms

By subscribing to the services of Greglink Internet Solutions, the subscriber confirms that they have read, understood, and agreed to all the terms and conditions stated in this document.

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